I've been a subscriber for 5 months. For the last 4 of those 5 months, I've been charged for the box and weeks later have had to email to ask where the box is. Only then does my box ever get shipped. Today I decided to call instead of email. The first person I spoke to was very friendly and understood my frustration. He told me he saw in my account that my box has "missed the truck" literally every month. He transferred me to a supervisor to further assist me. That's where the problems really start. He left me with this HORRIBLE woman who was the nastiest customer service representative I've ever spoken to. She basically tried to tell me that it didn't miss the truck and it was leaving the warehouse today.
"Here’s how I use this product: I place some cream (about the size of 1-2 green peas) on my index finger and dab it on my forehead, my nose, each cheek and my chin before slowly rubbing the product into my skin in a large circular motion — first clockwise, then counterclockwise. Any product that's left on my fingers goes right to the backs of my hands for some anti-aging there,” says Dr. Gary Goldenberg, M.D., assistant clinical professor of dermatology at the Mount Sinai Hospital in New York City.
I signed up for the first month promotion for $7.50. They charge my card and 1.5 weeks later, they charged my card again for the next month subscription even though I haven't received the first box yet. I emailed them to cancel, they replied me with some promotion "4 boxes for $10", I refused but they ignored my answer. I kept emailing them to cancel but never got an answer from them. The next thing I know is that they already shipped another box. This is outrageous.
I'm living in France and I offered a one year subscription to my sister in law who lives in Las Vegas in December 23, 2017. Allure Box has charged my bank account for the total amount of the subscription and I've received an order confirmation without any order number, since then (we are now mid January) I absolutely have no news about the shipment of any box although it is mentioned on their FAQ "If you are a new subscriber, your box will ship no later than 10 days after sign up". I wrote a complaint to BEAUTYBOX@ALLURE.COM on Jan 2nd and never got any response either. I call it robbery and now I'm about to contact my bank to oppose the payment as an fraud. I'm so unhappy I needed to share this very bad experience.
I got scammed by Allure BeatyBox. I ordered the box just to get the full size Sunday Riley CEO serum. Well I never received it. When I called they said that they sent it. I was like okay where is the tracking number and they said they didn’t have one. So there is no actual proof that they sent it. Which, I doubt they did since many others had this problem. They then offered me a $20 face wash as a sub which is basically a bait and switch. No thanks my face wash is elemis. So, they were like okay we’ll have a manager call you. Well that was like 3 or 4 days ago, so I’m pretty sure they blew me off. I’m cancelling today. This box is not worth the stress.
Cynthia is the assistant editor and frequent contributor. She’s originally from California, but has lived in many countries including South Korea, China and Germany. She currently lives with her husband in Minnesota. Cynthia is passionate about helping families find the best advice for family life and safety. Cynthia also has experience in early childhood education and holds a TEFL-C certificate from Teachers College, Columbia University. She has been writing about family-focused topics, advice and trends since 2014.
I am a subscriber to It cosmetics, I like it because the makeup itself is light and provides full coverage without caking and it looks fresh all day and I have never heard of the other listed makeup boxes. I like that I can choose how many items I want and which items I receive and pay for it over 3 months. I also like that I know what I am getting and can order what I want or need, that they are also coming out with new products and expanding the line so you need to check with the website if you need or want something else. But the price is a little high, and they do not have online ordering to change and update what you receive. You have to call them but the customer service people were very knowledgeable, professional and accommodating. They say you can cancel at any time.
"The original one I got was pink, but I've since ordered one in charcoal, so any specks of leftover mascara and eyeliner don't show. Unlike other masks I've tried, the elastic band that goes around your head is also covered in silk, so it's gentler on your hair. It also blocks light to help me sleep — in fact, I can’t sleep without it!” says Dr. Jessica Wu, M.D., a Los Angeles-based dermatologist.
Same! I only see a reference to the refund and free box in the preview of the e-mail while I’m looking at my entire mailbox. If I open the message, the subject says nothing about a refund and free box, and the body of the e-mail just says they apologize for the shipping delay. I’m not optimistic the refund and bonus box will really happen. I think that part may have been a mistake.
"After hearing my five-year-old ask about the lines on my forehead, I decided it was time to be more proactive with my skincare. I’ve always hesitated to try new facial products, especially lotions, because I have sensitive skin that was acne prone in my youth. Now at almost 40, my skin is quite a bit less problematic, but starting to show signs of aging. I’ve been using this now for a few months and it’s working well!" —CincyMom
Worst experience with a beauty box subscription I have ever had. The first box did not even come with any of the detailed products for my first month and I only recieved four products total that was supposedly including the mystery gift. I did not recieve my first box until they took out a second payment for another month. They say that its only first month with a later ship date...nope thats a lie third month and I still dont reciece my box until almost into anothet month or into the next month. Here is the funny thing, no one knows where your box is either, i have been lied to and just flat out told I dont know. I ecen had a cusyomer service person hang up the phone on me at one point asking questions on my first month of the subscription because she was too busy. It was all of 5 minutes trying to understand how there box works as oppose to all of my many other beauty box subscriptions. With all the conveniences dont believe when they tell you they will send you a previous box to accomodate for all the inconveniences, I waited for three months for the september 2017 box I never got. Finally I spoke with the supervisor Josie and well now I understand why the customer service is in shambles I think she was the worst to have a title of supervisor in customer service of all. I would much rather wait on an email from boxycharm, or chat with birchbox than to email with no responses for a week and when you call get the rudest service I have ever experienced. Gave me such a bad taste in my mouth for allure in general ew! Dobt do it go for a box that has the same amoubt of product (sample size) for 5 dollars less like ipsy, sephora play, or birchbox. Save your time and heartache.
“I swear by this moisturizer! It's packed with 2.5 percent retinol and hyaluronic acid and a ton of organic ingredients including aloe, sunflower oil, jojoba oil, green tea and dandelion that are packed with nutrients and antioxidants for intense hydration and nourishment. Retinol helps eliminate and reduce signs of aging, improve appearance of fine lines and wrinkles and improve skin texture, which is a must for flawless-looking skin. This is definitely a hidden gem!” said Heather Rohrer, PA-C, owner of Center for Aesthetic Medicine and Human Performance in Las Vegas.
But for me, the most remarkable aspect is that while these very noticeable results are certainly advertised at the cosmetic dermatologist’s office after hundreds of dollars worth of treatments, I’ve been able to see such a dramatic transformation at home, with a comparably minute investment of $27 to $40—and far less blood, pain, and inflammation, too. Why isn’t everyone doing this?
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. If you buy something, MSA may earn an affiliate commission. Read the complete My Subscription Addiction disclosure.