I have never had such an issue so early on with like… any company. Not like this. Toward the end of my emails I just told them to please cancel my subscription I don’t care about January. God knows what’s going to happen now. I kind of would like the Jan. box because I want to try Sunday Riley, but the amount of issues going on over there I’m thinking it’s best to just end things now.
I love subscription boxes. So after reading all the online “professional” reviews, I went for Allure since Birch is so/so (but has TOP customer service) and FabFitFun only comes 4x a year. I never received my January box, nor did many others, yet they advertised for people to sign up and get it right up until February. I emailed them a polite message and heard nothing back. Finally, I tried to cancel my subscription online, and their website has “error messages” for every time you try to perform that action on your account. You have to call. The person I spoke to today assured me that I would be given a refund in 10 business days to my debit card. If it doesn’t happen, I WILL be going through the bank, since it appears that a number of individuals are not receiving their money. Allure was poorly prepared for this subscription service.
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“It is luxurious and thick with a lovely, light scent. Apply it every night to a full face, neck and décolleté and awake to plump, hydrated skin every morning. It's a fabulous product at an amazing price point," said Marie Watkinson, a massage therapist, beauty expert and founder of the mobile spa company, Spa Chicks On The Go. Her celebrity clients include Leslie Jones, Marcia Gay Harden and Allison Janney.
Just thought I would let you all know that I got a letter from Allure today stating they are out of the SR serum from November and don’t anticipate replenishing. They didn’t offer any replacement in the letter, but I called CS and they are sending some sort of beauty bundle to me. Sorry if this news is disappointing for any of you, bc I know I was super disappointed.