I subscribed to the Beauty Box and got charged for it right away, however, it took about 3 weeks to get the actual box, in the meantime they had already charged me for the next month's box, which confused me so I emailed them to ask why the extra charge and got no response, emailed again and again no response, so I finally called them to which they told me that it was the following month's charge. How can they charge you for the next month and still not send the previous month's box? By the way, as I am writing this, I still haven't received the next box, they charged me for it on 1/7 and today is 1/28, and I was told that i was going to have to wait another 7-10 days for me to receive it, something about a product missing, so almost a month after I paid for it, still haven't got it. So after reading a lot of bad reviews about customer service and how it was difficult to cancel your membership, I decided to just that, I had to call them again because they make it very difficult for you to cancel, you can't just do it from your account online like all other boxes, you have to call them and wait on the phone for a long time and when you tell them you want to cancel, they offer you 4 boxes at 12 dollars per box. That was kind of weird to me, but even at $12 it's not worth the headache. Going back to Boxycharm, that is one of the best boxes out there.