Same! I only see a reference to the refund and free box in the preview of the e-mail while I’m looking at my entire mailbox. If I open the message, the subject says nothing about a refund and free box, and the body of the e-mail just says they apologize for the shipping delay. I’m not optimistic the refund and bonus box will really happen. I think that part may have been a mistake.
HORRRRIBLEEE!!! I recieved by box with the nail polish already shattered and damaging every single product in the box so I emailed TWICE asking nicely for a replacement or for a refund and I got no reply so when I finally called after 6 days of no response the woman on the phone didn't so much as even fake apologize she just said "okay you're cancelled" and that was all. Rude and I'll be telling everyone I know. I also referred a bunch of people who signed up and then after this I got them all to cancel and will be telling everyone I can to not waste their money/time. Simple customer service skills could have gone a long way. Damaged items are an easy fix but the people they have replying to emails and phone calls are the real damaged items.

Vitamin C, a powerful antioxidant, fights free radicals, a byproduct of cell metabolism in your body. Free radicals are thought to attack proteins, fats and DNA -- and break down collagen, leading to lines and wrinkles. Anti-wrinkle eye creams that include vitamin C are top in the anti-aging category because of their ability to minimize lines, while firming and brightening skin. Dermatologist formulated Murad Essential-C Eye Cream SPF 15 is a top anti-wrinkle eye cream, featuring a patented anti-aging formula.
While many anti-aging creams focus exclusively on reducing the appearance of fine lines and wrinkles, this Retinol Moisturizer Cream by Baebody does more. In addition to combatting fine lines and deep wrinkles, this anti-wrinkle cream also tackles uneven skin tones, discoloration, and spots! By treating all signs of aging (as opposed to just fine lines or wrinkles), Baebody’s Retinol Moisturizer Cream ensures a healthy, youthful glow without the need for multiple products.
For an affordable (but effective) nigh cream, RoC Retinol Correxion Sensitive performed comparably to its much pricier counterpart when it came to moisturizing and firming. Visia results showed that it was effective at improving UV spots, while testers gave it top points for wrinkle reduction (especially on the forehead) and applauded its lightweight texture and easy absorption. "It's just the right weight for a night cream," said one. "Light enough to sink in, heavy enough to moisturize without causing breakouts." While most volunteers found these nonirritating, if you have problems, layer a plain moisturizer over your retinol night cream.
"Here’s how I use this product: I place some cream (about the size of 1-2 green peas) on my index finger and dab it on my forehead, my nose, each cheek and my chin before slowly rubbing the product into my skin in a large circular motion — first clockwise, then counterclockwise. Any product that's left on my fingers goes right to the backs of my hands for some anti-aging there,” says Dr. Gary Goldenberg, M.D., assistant clinical professor of dermatology at the Mount Sinai Hospital in New York City.
Yes, I know it can take up to 20 days for the first box. People who have signed up after the date that I did are receiving boxes, so to say I’m frustrated is an understatement. I would be more patient if they at least emailed me an update or even an email saying hello but its been crickets since the day I signed up. I guess I just signed up at a bad time LOL.
While you can’t necessarily remove dark circles, you can often hide them by lightening the area with a concealer. There are some mineral-based options available, but you can also make your own right at home. You can choose options that match your skin tone and then simply apply it by lightly patting it onto the skin around the eyes. Do not rub it into the skin as this may cause further irritation. Also, do not use too much. You want a natural appearance to the skin. Too much can make dark circles, wrinkles and crepey skin more prominent.  
Nope, no shipping email or info even though I was charged. I emailed customer service who, a week later, sent a canned response saying I’ll get tracking when it ships, in the mean time log into my account. Completely useless info. My account says update payment method (I paid w first box using PayPal) and I don’t want to put a credit card number in and mess anything up, especially since I already paid. Anyone else know what’s going on in this situation? Do others accounts show the order and status, such as “processing” or anything?
I received the Jan 2019 bag, it shipped on the 29th & got to my door by the 5th at 3:00PM (super fast compared to allure) and its amazing! Everything came in great condition EXCEPT THE RED BAG, like alot of other people it was torn on one side. (Tip-You can flat iron it and reseal it to make it useable again) I received: both sunday riley products, the NCLA Call my agent nail polish, Ouai scrub, Doucce lip crayon, mally eye shadow stick, and the Amika hair mask. (Which I'm pretty sure was all of amazons variation) I haven't seen the micro sponges in an Amazon box yet.. Oh & of course the magazine! Besides the bag being ripped which to me, isnt a big deal, that's not why I bought this box, I received it fast, nothing spilled, everything was great. I would still recommend (:
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