Spoke with customer service on 9/14 to update my credit card info. Rep stated that I was all set and I would receive a confirmation email which I did on 9/17 alone with Allure charging my account in the amount of $16.33 for the Sept box. On 9/21 my account was suspended. "Suspended customer's request???" What's that. I called and they said they don't know what happened and don't know why the account said that. Then she told me that I would not receive the Sept box and would have to wait until October. WHAT!!! Your mistake and you charged me for NOTHING!!! DON'T DO IT. SAVE YOURSELF A BIG HEADACHE!!!
Need a morning pick-me-up? Try an eye cream with a cooling applicator for a refreshing wake up call, that can also help with your baggage. Rivera likes the L’Oréal Paris RevitaLift Triple Power™ Eye Treatment, which has a cooling applicator tip and is formulated with caffeine and helps reduce the look of under-eye bags. Use morning and night and gently massage the eye treatment around your eye area until it’s fully absorbed. Your skin may look brighter immediately, and your under-eye bags may look visibly reduced with continued use over time.
Ok I just got off the phone with customer service regarding the delay of the box and the email. I received this email and was pretty confused. Customer service states the email was a glitch, it was a mistake and should never have gone out. There are no replacement boxes or refunds, that the January boxes have not mailed out because they are waiting on the products to arrive. (Which seems strange and inaccurate because I literally just read in this feed where a lady already recieved her box with the Sunday Riley products). I really hate to act entitled, but I’ve been with Allure for years now, if it is in fact a screw up they have a duty to tell us, and they have a duty to fulfil subscriptions by seniority.
• I did not like anything in my box: Our editors work to inform you of and introduce you to the best products each month, and while Allure is the beauty expert, we understand that everyone's beauty routine is different. Some products may be a better fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn about new products. We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.
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