Talked to Allure 3 times and got 3 somewhat different stories. I did get a shipping email but that is only Allure letting USPS that they should be on the lookout for the package. USPS is still waiting on my box. At this point, I am going to be asking for a refund for this month. I love the box but after over 2 years of of being a loyal customer, I feel they could be and should be doing better in customer service and well, everything! Email customer service?! Lol! Lol! Lol! Nope! I think I’ve only ever gotten 1 response in 2 years and not one email returned this month. Their phone CS and email CS are not integrated, 2 separate things going on there. Eh? That does not make any sense in this day and age. Even their website is beyond outdated. There’s not much info for subscribers and their accounts. The whole variation thing too. I don’t even want those tiny worthless beauty blenders. I told CS that it seems they’ve taken care of the newer customers and left the loyals hanging. “Pretty much…..” I actually told them that if I get those beauty blenders, I’m putting them back in the box and putting ‘return to sender ‘ on it. She said not to do that because it would cost regular rates for them. Well, then maybe then the ‘editor ‘ will get the message. The original content spoilers released by Allure are what I expect. 😳 I love the products and sizes I get from this sub so please don’t tell me I should cancel. No, Allure needs to get it together.