I subscribed to the Beauty Box and they took the money out and for 2 weeks I didn't get any sort of confirmation. So I emailed them and 1 week later they responded with just saying it will soon be shipped out. The following month I still didn't receive it and all they said was, "Sorry for inconvenience but it was shipped and nothing we can do at this point." My friend received her box and the bag was broken and one other product and they never replaced it. I cancelled my subscription and went through my bank to get my money back because they did not even respond after that.
• Our editors work to inform you of and introduce you to the best products each month, and while Allure is the beauty expert, we understand that everyone's beauty routine is different. Some products may be a better fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn about new products. We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.