LOL I also don’t understand the outrage over a weeks delay of shipping your box. It’s kinda ridiculous. Throwing around the fact that you have been with Allure a year like you are more entitled is also ridiculous. I could in return say well wait just one minute here, I’ve been with them for 3 years and I’m more entitled than someone who’s been here a year. It’s dumb.
Worst experience with a beauty box subscription I have ever had. The first box did not even come with any of the detailed products for my first month and I only recieved four products total that was supposedly including the mystery gift. I did not recieve my first box until they took out a second payment for another month. They say that its only first month with a later ship date...nope thats a lie third month and I still dont reciece my box until almost into anothet month or into the next month. Here is the funny thing, no one knows where your box is either, i have been lied to and just flat out told I dont know. I ecen had a cusyomer service person hang up the phone on me at one point asking questions on my first month of the subscription because she was too busy. It was all of 5 minutes trying to understand how there box works as oppose to all of my many other beauty box subscriptions. With all the conveniences dont believe when they tell you they will send you a previous box to accomodate for all the inconveniences, I waited for three months for the september 2017 box I never got. Finally I spoke with the supervisor Josie and well now I understand why the customer service is in shambles I think she was the worst to have a title of supervisor in customer service of all. I would much rather wait on an email from boxycharm, or chat with birchbox than to email with no responses for a week and when you call get the rudest service I have ever experienced. Gave me such a bad taste in my mouth for allure in general ew! Dobt do it go for a box that has the same amoubt of product (sample size) for 5 dollars less like ipsy, sephora play, or birchbox. Save your time and heartache.
• Our editors work to inform you of and introduce you to the best products each month, and while Allure is the beauty expert, we understand that everyone's beauty routine is different. Some products may be a better fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn about new products. We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.