Great box, horrible customer service. I cancelled my subscription online, but there is no way to remove your information online. So, they charged me again, even after my lengthy conversation with their phone rep who even convinced me not to cancel-just to suspend for 6 months. I'm cancelling now! I'm going through my credit card to dispute the charge and filing a BBB complaint. If you want this box, just get it through Amazon.
I guess I must be one of the lucky people because I have never had the issues as far as not getting my bonus items or missing items and it makes me wonder why someone complains about continuously having this issue. How is it that some have NEVER experienced the allure issues and other ALWAYS have a problem? This is honestly the first month where I’ve been confused because I too received the crazy emails.
So I received the same email early this morning about the title line being a refund and bonus box, but then when I open the body of the email it says that there was a shipping delay and my January box would be shipping next week. I will be a little upset if I don’t receive the Sunday Riley products and a bunch of random crap in a box since I signed up in December and my payment posted on 01/04 for January. I am also expecting a box from Amazon, it says that one has shipped, has anyone received their box from Amazon yet? and If so did it have the SR products in it?
You are paying for a sub box that is supposed to be a mystery with a value of $50 or more and 5 products. They don’t owe us any other spoilers or specific products, unless we sign up for a special deal like the S.R. promo or Caudalie. Lots of boxes do variations and some of them don’t release them until after it’s too late to cancel. Allure is giving variation info a full 2 weeks before the deadline to cancel. And they are giving us a bonus item…
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After being a long time Ipsy subscriber I will never go back! This box gave me so many full size and/or large sample sized products I am amazed that it’s only $5 more! My pouch did not come ripped like others however I do believe they could improve the quality of the bag. The booklet shows a Beauty Blender Micro Mini set should have been in the box but I received a neon pink NCLA nail polish ($16 retail) that is not mentioned in the booklet. As for the items I think this box was a good mix of genres, from hair, skincare to makeup. Over all this box is better than a lot of others!