Same! I only see a reference to the refund and free box in the preview of the e-mail while I’m looking at my entire mailbox. If I open the message, the subject says nothing about a refund and free box, and the body of the e-mail just says they apologize for the shipping delay. I’m not optimistic the refund and bonus box will really happen. I think that part may have been a mistake.
What causes them? Though you might hear the word “bags” used interchangeably with “dark circles” or “puffy eyes,” these distinct under-eye pouches are markedly different from either one. This structural puffiness is caused by a combination of fat herniation and skin laxity—they’re genetic and a normal sign of aging. They can appear as early as your late-20s or 30s—but apparently none of the SELFies who complained about bags actually have them, because the docs didn’t diagnose any instances of bagginess in our photos.

• I did not like anything in my box: Our editors work to inform you of and introduce you to the best products each month, and while Allure is the beauty expert, we understand that everyone's beauty routine is different. Some products may be a better fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn about new products. We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.
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