Awesome Box, Bad Customer Service! I gave the Allure Beauty Box a try for a year and while 8/10 times I loved the items I was mailed, the customer service and lack there of was a deal breaker for me. When they send out the 'spoiler' email it was always without a link, the tracking number came more often than not after my package arrived and after January's huge SNAFU (first they send out a mass email that they have canceled your order, then they send another that reads they have refunded your money and will be sending out a free box, but when this message is opened it says nothing of the sort, and finally an "oops" message stating the box will ship "soon" which for me was another 2 weeks. I decided to cancel my subscription, because what should be a fun, enjoyable treat was becoming nothing but stress.
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• Our editors work to inform you of and introduce you to the best products each month, and while Allure is the beauty expert, we understand that everyone's beauty routine is different. Some products may be a better fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn about new products. We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.
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