This happened to me. I ended up calling the Conde Nast main number to complain. I was told, if you get the subscription box, you cannot get the Black Friday 3 month deal and extra gifts. It’s for NEW customers only. I told them I thought that was BS since, it didn’t state it on the offer that it was for new customers only. They charged, refunded, and charged again, but they ended up refunding me. The computer tries to debit the money from your card automatically but it bounces back as you cannot have 2 open accounts. Getting that deal would have opened a new account and will screw up the subscription. I was waiting over a month for my box and gifts and I HAD TO CALL TO GET THE INFO that I wasn’t getting it. SOB’s!!!! But I love ALLURE, I get the magazine too., I ended up getting a deal off amazon. I still get the subscription but it’s a month to month . SMH! Sorry this happened to you 🙁
★VITAMIN C and RETINOL – Produced as a naturally occurring organic compound Ascorbic Acid is an anti-oxidant Vitamin C that is an essential nutrient in the production of collagen in the skin. We use Retinyl Palmitate which breaks down into Retinol as it absorbs into the skin, as this reduces the risk of adverse reaction that sometimes occurs to the concentrated form of Retinol.
Worst experience ever. It has now been a month and a half and I still have not received my box. I have made numerous phone calls to customer service and each time they were curt and rude. I finally got a tracking number after different reps kept telling me different stories. The tracking information said it would be updated within 42 to 48 hours. Going on 96 hours tracking information has still not updated so I called customer service. The gentleman that picked up the phone treated me like I was an imbecile.
After being a long time Ipsy subscriber I will never go back! This box gave me so many full size and/or large sample sized products I am amazed that it’s only $5 more! My pouch did not come ripped like others however I do believe they could improve the quality of the bag. The booklet shows a Beauty Blender Micro Mini set should have been in the box but I received a neon pink NCLA nail polish ($16 retail) that is not mentioned in the booklet. As for the items I think this box was a good mix of genres, from hair, skincare to makeup. Over all this box is better than a lot of others!